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, value and vision to create innovation in order to build trust for the company and for its products and services. …
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This article investigates how service companies might engage frontline employees in transforming a market vision into a … market vision. Our findings show that frontline employee engagement in the innovation process has to be triggered by managers … transitioning from the definition of a new vision to new routines through guiding and building on employees’ experience and …
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In the knowledge economy, where the business environment is characterised by turbulence and complexity, knowledge is the main source of creating both innovation and sustainable competitive advantage. This paper describes a conceptual model and an associated set of managerial and organising...
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decision making, 4) Vision and values, 5) Innovation and change. The population for this study was selected randomly. The …
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