Mele, Cristina; Colurcio, Maria - In: International Journal of Quality & Reliability Management 23 (2006) 5, pp. 464-489
Purpose – The purpose of this article is to analyze the present level of the adoption of TQM in firms, and to outline an evaluation of its evolving path. Design/methodology/approach – A qualitative method was chosen to analyze the “state‐of‐the‐art” of TQM. A total of 21 firms were...