The primary goal of utilizing chatbots for customer service is to fulfill customer requests without requiring a conversation. However, the challenge to the sustainable adoption of innovations is overcoming the obstacles that prevent the innovation's spread. The current study examined factors...

This paper analyzes the strategic opportunities enabled by one of Booking.com's managerial innovations introduced in 2015-16: a new online discount feature. Focusing on the hospitality and online booking platforms, we explore the role of the heterogeneity in characteristics that make...

Micro, small, and medium enterprises (MSMEs) are the engines that drive economic growth in Nigeria, but it has been hampered by harsh macro-environments such as lack of access to finance and inadequate power supply. This study investigates the factors that influence the solar technology adoption...

Internet-only banks have recently emerged in the financial industry because of the rapid development of fintech, which combines information and communication technologies with finance. This study investigated the factors affecting customers' acceptance of internet-only banks in Korea. A research...