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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation

Dasig, Daniel Jr - 2021

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

Persistent link: https://www.econbiz.de/10013246600

Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces

Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234

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Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

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Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry

Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of business excellence 7 (2014) 3, pp. 394-410

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Factors influencing the development of innovative business model in the IT industry

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Resilience building in service firms during and post COVID-19

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Quality management standard and innovation : a multiple-case study in Luxembourg

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Standards and innovation in manufacturing and services : the case of ISO 9000

Mangiarotti, Giovanni; Riillo, Cesare A. F. - In: International journal of quality & reliability management 31 (2014) 4, pp. 435-454

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Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective

Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288

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Investigating the mediating role of service innovation in firm performance : an empirical research

Arshad, Arif Mohammad; Wang, Jie; Su, Qin - In: The journal of applied business research 32 (2016) 2, pp. 461-478

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