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Innovation in health-care companies : a strategy to increase customer service productivity

Miraldo, Claudio; Monken, Sonia Francisca; Motta, Lara; … - In: Innovation & management review 16 (2019) 4, pp. 344-356

Purpose To promote access to their services, health-care companies provide various communication channels to their customers (beneficiaries) to enable the receipt of requests, such as authorization for examinations, procedures and hospitalizations. Under the approach of innovation studies, the...

Persistent link: https://www.econbiz.de/10012128750

Can the call centre contribute to innovation? : a multiple case study in service companies

Marx, Roberto; Vasconcellos, Luis Henrique Rigato; … - In: International journal of business excellence 8 (2015) 3, pp. 251-267

Persistent link: https://www.econbiz.de/10011538529

Social innovation as practice : exploring the entanglement of political and managerial logics

Gaidos, Alexandra; Palpacuer, Florence; Balas, Nicolas - In: International journal of work innovation : IJWI 2 (2017) 2/3, pp. 231-245

Persistent link: https://www.econbiz.de/10011862967

Behavioural implications of employee-driven innovation : a critical discourse analysis

Bäckström, Izabelle; Lindberg, Malin - In: International journal of innovation management 22 (2018) 7, pp. 1850058-1-18

Persistent link: https://www.econbiz.de/10011936291

Debating innovation : perspectives and paradoxes of an idealized concept

Rehn, Alf (ed.); Örtenblad, Anders (ed.) - 2023

Part I. Innovation – Where We Are and How We Got Here -- Chapter 1. Introduction, Alf Rehn and Anders Örtenblad -- Chapter 2. Innovation, Labor Displacement, and the Role of the State: The Classical Economists’ Perspective, Samuel Hollander -- Chapter 3. Innovation Ethics, Thomas Taro...