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~subject:"Innovationsakzeptanz"
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Innovationsakzeptanz
Consumer behaviour
9
Konsumentenverhalten
9
Beschwerdemanagement
7
Complaint management
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Customer satisfaction
6
Dienstleistungsqualität
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Service quality
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Kundenzufriedenheit
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Gastronomie
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Restaurant industry
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Australia
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Australien
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Beziehungsmarketing
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Customer service
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Innovation adoption
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Kundenservice
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Relationship marketing
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Consumer perceptions
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Customer intentions
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Gerechtigkeit
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Informational advertising content
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Interactive voice response
2
Internet
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Invariance testing
2
Justice
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Mobile phone plans
2
Online service
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Selbstbedienung
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Self-service
2
Self-service technologies
2
Telecommunications
2
Terms and conditions
2
Unit pricing
2
e-readers
2
emotional attachment
2
Analysis of variance
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Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Bundling strategy
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MacQuilken, Lisa
3
Robertson, Nichola
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Kandampully, Jay
1
Leckie, Civilai
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McDonald, Heath
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Read, Wayne
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Australasian marketing journal
1
Journal of consumer behaviour : an international research review
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The journal of services marketing
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ECONIS (ZBW)
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Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
2
A novel romance : the Technology Acceptance Model with emotional attachment
Read, Wayne
;
Robertson, Nichola
;
MacQuilken, Lisa
- In:
Australasian marketing journal
19
(
2011
)
4
,
pp. 223-229
Persistent link: https://www.econbiz.de/10009308820
Saved in:
3
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
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