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Innovationsmanagement
Dienstleistung
16
Service quality
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USA
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Vereinigte Staaten
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United States
10
Gesundheitsversorgung
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Kundenzufriedenheit
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Servicepolitik
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Betriebliches Gesundheitsmanagement
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Berry, Leonard L.
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Shankar, Venkatesh
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AMS review : official publication of the Academy of Marketing Science
2
Journal of marketing research : JMR
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Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
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2
Service innovativeness and firm value
Dotzel, Thomas
;
Shankar, Venkatesh
;
Berry, Leonard L.
- In:
Journal of marketing research : JMR
50
(
2013
)
2
,
pp. 259-276
Persistent link: https://www.econbiz.de/10009737770
Saved in:
3
The innovation imperative in healthcare : an interview and commentary
Mende, Martin
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
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