Narrow search
Showing 1 - 10 of 3,201
Cover Image
A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation
Dasig, Daniel Jr - 2021
The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...
Persistent link: https://www.econbiz.de/10013246600
Cover Image
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Cover Image
Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910
Persistent link: https://www.econbiz.de/10011304805
Cover Image
Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry
Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of business excellence 7 (2014) 3, pp. 394-410
Persistent link: https://www.econbiz.de/10010422026
Cover Image
Factors influencing the development of innovative business model in the IT industry
Chou, Tung-Hsiang - In: Technology analysis & strategic management 33 (2021) 6, pp. 625-637
Persistent link: https://www.econbiz.de/10012516802
Cover Image
Resilience building in service firms during and post COVID-19
Huang, Arthur; Jahromi, Melissa Farboudi - In: The service industries journal 41 (2021) 1/2, pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Cover Image
Quality management standard and innovation : a multiple-case study in Luxembourg
Riillo, Cesare Antonio Fabio - In: International journal of quality and innovation 2 (2012/14) 3/4, pp. 228-244
Persistent link: https://www.econbiz.de/10011347644
Cover Image
Standards and innovation in manufacturing and services : the case of ISO 9000
Mangiarotti, Giovanni; Riillo, Cesare A. F. - In: International journal of quality & reliability management 31 (2014) 4, pp. 435-454
Persistent link: https://www.econbiz.de/10010341325
Cover Image
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Cover Image
Investigating the mediating role of service innovation in firm performance : an empirical research
Arshad, Arif Mohammad; Wang, Jie; Su, Qin - In: The journal of applied business research 32 (2016) 2, pp. 461-478
Persistent link: https://www.econbiz.de/10011500538