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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …
Persistent link: https://www.econbiz.de/10013203497
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The development of innovation capability in services : research propositions and management implications
Lillis, Bob; Szwejczewski, Marek; Goffin, Keith - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 48-68
Persistent link: https://www.econbiz.de/10011410807
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Maintenance outsourcing contracts for new technology adoptions
Tseng, Fu-shiang; Tang, Kwei; Moskowitz, Herbert; … - In: IEEE transactions on engineering management : EM 56 (2009) 2, pp. 203-218
Persistent link: https://www.econbiz.de/10003875345
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Supply chain relationships as a context for learning leading to innovation
Knoppen, Desirée; Johnston, David; Sáenz, María Jesús - In: The international journal of logistics management 26 (2015) 3, pp. 543-567
Persistent link: https://www.econbiz.de/10011514539
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Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
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Website benchmarking: an abridged WAM study
Cassidy, Leonie Jane; Hamilton, John - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 2061-2079
Persistent link: https://www.econbiz.de/10011548290
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Is innovation behavior congenital? : enhancing job satisfaction as a moderator
Niu, Han-jen - In: Personnel review : a professional journal reporting new … 43 (2014) 2, pp. 288-302
Persistent link: https://www.econbiz.de/10010258303
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Inter-organizational network configurations for ski areas innovations
Favre-Bonté, Véronique; Gardet, Elodie; … - In: European journal of innovation management : EJIM 19 (2016) 1, pp. 90-110
Persistent link: https://www.econbiz.de/10011485907
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Leadership, green innovation, and green creativity : a systematic review
Arici, Hasan Evrim; Uysal, Muzaffer - In: The service industries journal 42 (2022) 5/6, pp. 280-320
Persistent link: https://www.econbiz.de/10013167429
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Drivers for innovation in KIBS : evidence from Russia
Chichkanov, Nikolay; Miles, Ian D.; Belousova, Veronika - In: The service industries journal 41 (2021) 7/8, pp. 489-511
Persistent link: https://www.econbiz.de/10012586704