//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Intellectual property rights"
~subject:"Internet"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Electronic Customer Care - Vom...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Intellectual property rights
Internet
Marketing
31,474
Electronic Commerce
24,032
E-commerce
21,069
Consumer behaviour
6,365
Konsumentenverhalten
6,042
Online-Handel
5,530
Online retailing
5,528
Deutschland
4,215
Theorie
4,169
Theory
4,153
Marketingmanagement
4,010
Relationship marketing
3,904
Beziehungsmarketing
3,802
Marketing management
3,779
Germany
3,733
Online-Marketing
2,767
Internet marketing
2,744
marketing
2,603
USA
2,384
Social Web
2,365
Social web
2,362
Digitalisierung
2,235
United States
2,171
Digitization
2,050
Welt
2,036
World
2,027
Customer satisfaction
1,939
Kundenbindung
1,819
Strategisches Management
1,724
Einzelhandel
1,700
Kundenzufriedenheit
1,662
Informationstechnik
1,646
Digitale Plattform
1,610
Digital platform
1,608
Retail trade
1,579
Management
1,576
Lieferantenmanagement
1,574
Supplier relationship management
1,573
Information technology
1,541
more ...
less ...
Online availability
All
Undetermined
1,235
Free
1,213
Type of publication
All
Book / Working Paper
3,070
Article
2,639
Journal
26
Other
6
Type of publication (narrower categories)
All
Article in journal
1,652
Aufsatz in Zeitschrift
1,652
Aufsatz im Buch
633
Book section
633
Graue Literatur
618
Non-commercial literature
618
Working Paper
318
Arbeitspapier
314
Hochschulschrift
300
Collection of articles of several authors
275
Sammelwerk
275
Thesis
273
Aufsatzsammlung
172
research-article
141
Konferenzschrift
129
Conference proceedings
85
Amtsdruckschrift
60
Government document
60
Lehrbuch
60
Case study
53
Fallstudie
53
Textbook
50
Handbook
36
Handbuch
36
Conference paper
34
Konferenzbeitrag
34
Dissertation u.a. Prüfungsschriften
32
Glossar enthalten
31
Glossary included
31
Bibliografie enthalten
23
Bibliography included
23
Bibliographie
19
Ratgeber
19
Guidebook
18
case-report
18
review
18
review-article
17
Statistik
14
Advisory report
13
Gutachten
13
more ...
less ...
Language
All
English
4,193
German
1,437
Undetermined
68
French
35
Russian
10
Italian
9
Spanish
7
Polish
6
Dutch
3
Romanian
3
Bulgarian
2
Ukrainian
2
Hungarian
1
Lithuanian
1
Serbian
1
more ...
less ...
Author
All
Fritz, Wolfgang
30
Wirtz, Bernd W.
27
Ockenfels, Axel
23
Hudetz, Kai
19
Ghose, Anindya
13
Rabinovich, Elliot
13
Economides, Nicholas
12
Goolsbee, Austan
12
Peitz, Martin
12
Picot, Arnold
12
Waelbroeck, Patrick
12
Alt, Rainer
11
Bauer, Hans H.
11
Krishnamurthy, Sandeep
11
Martens, Bertin
11
Roth, Alvin E.
11
Waldfogel, Joel
11
Clement, Reiner
10
Standing, Craig
10
Welfens, Paul J. J.
10
Dedrick, Jason
9
Khosrowpour, Mehdi
9
Kollmann, Tobias
9
Schreiber, Dirk
9
Albers, Sönke
8
Baal, Sebastian van
8
Baranes, Edmond
8
Brynjolfsson, Erik
8
Grether, Mark
8
Laaser, Claus-Friedrich
8
Ono, Hiroshi
8
Scheer, August-Wilhelm
8
Soltwedel, Rüdiger
8
Zavodny, Madeline
8
Zerdick, Axel
8
Zettelmeyer, Florian
8
Aguiar, Luis
7
Chaffey, Dave
7
Chan, Jason
7
Dholakia, Nikhilesh
7
more ...
less ...
Institution
All
IGI Global
36
OECD
19
National Bureau of Economic Research
16
Organisation for Economic Co-operation and Development
15
Deutsche Bank <Frankfurt am Main> / Research
13
Europäische Kommission
13
Universität St. Gallen
8
Edward Elgar Publishing
6
European Communication Council
6
Springer Fachmedien Wiesbaden
6
Technische Universität <Braunschweig> / Institut für Marketing
5
ALCATEL-SEL-Stiftung für Technische und Wirtschaftliche Kommunikationsforschung
4
Akademie für Technikfolgenabschätzung in Baden-Württemberg
4
Dänemark / Ministeriet for Videnskab, Teknologi og Udvikling
4
Dänemark / Statistik
4
Europäische Kommission / Generaldirektion Informationsgesellschaft
4
Technische Universität Braunschweig / Institut für Marketing
4
UNCTAD
4
World Bank Group
4
Deutsches Institut für Urbanistik
3
European Association of Agricultural Economists
3
Europäische Kommission / Generaldirektion Binnenmarkt und Finanzdienste
3
Federal Reserve Bank of Chicago
3
Friedrich-Ebert-Stiftung
3
Hamburger Forum Medienökonomie
3
Institut für Weltwirtschaft
3
International Conference on E-Business <6, 2007, Wuhan>
3
International Telecommunications Society
3
USA / Subcommittee on Commercial and Administrative Law
3
Universität Regensburg / ibi research
3
Université Paris-Dauphine (Paris IX)
3
AMACOM
2
American Marketing Association
2
Ashridge
2
Bertelsmann Stiftung
2
Books on Demand GmbH <Norderstedt>
2
Booz, Allen & Hamilton GmbH <Düsseldorf>
2
Bund-Verlag
2
Competence Center E-Commerce <Bochum>
2
Deloitte España <Firma>
2
more ...
less ...
Published in...
All
SpringerLink / Bücher
41
Journal of internet commerce
26
Electronic commerce research
25
Marketing Intelligence & Planning
25
Gabler Edition Wissenschaft
22
Industrial Management & Data Systems
21
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
Telecommunications policy : the international journal of digital economy, data sciences and new media
21
Springer eBook Collection / Business and Economics
19
Information systems research : ISR
18
Journal of retailing and consumer services
18
CESifo working papers
16
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
NBER working paper series
16
Journal of business research : JBR
15
Journal of management information systems : JMIS
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Reihe Electronic Commerce
15
International journal of electronic business
14
NBER Working Paper
14
Working paper / National Bureau of Economic Research, Inc.
14
Economics : digitale Ökonomie und struktureller Wandel
13
International journal of business information systems : IJBIS
13
Journal of Consumer Marketing
13
European research studies
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
International journal of production research
12
Journal of global information management : an official publication of the Information Resources Management Association
12
Kom / Kommission der Europäischen Gemeinschaften
12
OECD Digital Economy Papers
12
Technological forecasting & social change : an international journal
12
Ausgewählte Studien des ECC-Handel
11
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Electronic markets : benefits, costs and risks
11
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of industrial organization
11
International journal of retail & distribution management
11
Strategic Direction
11
Applied economics letters
10
more ...
less ...
Source
All
ECONIS (ZBW)
4,920
USB Cologne (EcoSocSci)
444
Other ZBW resources
227
RePEc
65
USB Cologne (business full texts)
58
BASE
18
EconStor
9
more ...
less ...
Showing
1
-
10
of
5,741
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kunden machen, was sie wollen : Lead Management im Spannungsfeld zwischen
Marketing
und Vertrieb
Janning, Reinhard
-
2012
Persistent link: https://www.econbiz.de/10011283411
Saved in:
2
Digitale
Kundenbindung
Wisotzky, Patrick Akira
-
2001
Persistent link: https://www.econbiz.de/10001629317
Saved in:
3
Kundenbindungsmanagement bei Internet-Geschäftsmodellen - eine empirische Analyse
Wirtz, Bernd W.
;
Lihotzky, Nikolai
- In:
Die Zukunft des Electronic Business
,
(pp. 31-52)
.
2003
Persistent link: https://www.econbiz.de/10001737647
Saved in:
4
Kundenbindung
im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich
Lihotzky, Nikolai
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001739656
Saved in:
5
Lay internet usage - an empirical study with implications for electronic commerce and public poliy
Christ, Mario
-
2002
Persistent link: https://www.econbiz.de/10001739744
Saved in:
6
Online Customer Loyalty : Forecasting the Repatronage Behavior of Online Retail Customers
Nacif, Roberta C.
-
2003
-
Gabler Edition Wissenschaft
Technology is changing the way customers and companies interact. How consumer purchasing behavior is affected by the use of technologies which enable them to purchase independently of direct service employee contact - i.e., by shopping via a technological interface rather than in a...
Persistent link: https://www.econbiz.de/10013519515
Saved in:
7
Community Building
Paul, Claudius
;
Runte, Matthias
-
1999
Viele Unternehmen haben bereits die ersten Schritte in Richtung Online-Geschäft durch den Aufbau unternehmenseigener Websites getan ...
Persistent link: https://www.econbiz.de/10005841032
Saved in:
8
E-Commerce im Handel : Status quo und Perspektiven
Hudetz, Kai
(
ed.
)
-
2005
Persistent link: https://www.econbiz.de/10002493717
Saved in:
9
Digital engagement : internet
marketing
that captures customers and builds intense brand loyalty
Harden, Leland
;
Heyman, Bob
-
2009
Persistent link: https://www.econbiz.de/10003725845
Saved in:
10
Hosting Web communities : building relationships, increasing customer loyalty, and maintaining a competitive edge
Figallo, Cliff
-
1998
Persistent link: https://www.econbiz.de/10004377643
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->