Prasad, Sameer; Tata, Jasmine - In: International Journal of Quality & Reliability Management 26 (2009) 3, pp. 234-246
Purpose – In the developing world most citizens rely on self‐employment and micro‐enterprise operations as their only source of income. Given competition from large‐scale industrial outfits, most micro‐enterprises are finding it difficult to compete in terms of quality or price. This...