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eCRM : understanding Internet confidence and the implications for customer relationship management
Daugherty, Terry
;
Eastin, Matthew
;
Gangadharbatla, Harsha
- In:
Advances in electronic marketing
,
(pp. 67-82)
.
2005
Persistent link: https://www.econbiz.de/10003167969
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Need for cognition : understanding the influence of individual differences on virtual product experiences
Daugherty, Terry
- In:
International journal of internet marketing and …
5
(
2009
)
4
,
pp. 272-286
Persistent link: https://www.econbiz.de/10003896316
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