Presently, one of the most critical challenges for e-government and e-banking is the accurate and correct realization of factors that have a significant impact on customer behavior. Without appropriate knowledge of these factors, it would be impossible to predict the level of welcoming toward...

Traditional project coaching mostly takes place in a number of face-to-face coaching sessions. However, under conditions of time pressure in IT projects, a physical presence of coaches could form a bottleneck. This led to the idea of using Internet technologies to support project coaching. The...