O'Connell, Sinead; Henchion, Maeve; Collins, Alan - In: International Journal of Contemporary Hospitality Management 18 (2006) 3, pp. 219-230
Purpose – This paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during the purchase decision. Design/methodology/approach – The study is based on a quota sample of 100...