Preface -- Misconceptions -- Why and how do companies start doing continuous improvement (ci) activities? -- Where should we focus -- A brief history of lean -- Dynamic organizations -- The principles within lean -- Making problems obvious -- Solving problems -- Share -- Show -- What next? --...

Authors -- Introduction: engagement : what is it and why do it? -- Step 1: Find something to improve : something that makes your job easier -- Step 2: Offer ideas on how to improve a process, product, or service and ask your co-workers for their help -- Step 3: Test your ideas -- Step 4:...