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~subject:"Job satisfaction"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Job satisfaction
USA
Großbritannien
30,539
United Kingdom
30,466
Bibliometrics
13,348
Bibliometrie
13,276
Customer satisfaction
10,572
Kundenzufriedenheit
10,562
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,432
Service industry
5,428
United States
5,129
Relationship marketing
5,017
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5,016
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3,792
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3,781
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3,025
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3,012
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2,180
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2,170
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2,167
Estimation
1,928
Schätzung
1,928
EU countries
1,921
EU-Staaten
1,920
Customer service
1,772
Kundenservice
1,757
Welt
1,578
World
1,578
Japan
1,444
Firm performance
1,371
Arbeitszufriedenheit
1,370
Unternehmenserfolg
1,369
Comparison
1,295
Vergleich
1,293
Qualitätsmanagement
1,220
Quality management
1,218
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256
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6,346
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48
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Kanas, Angelos
14
Bryson, Alex
13
Gil-Alaña, Luis A.
13
Peel, David
13
Broadberry, Stephen N.
12
Han, Heesup
12
O'Mahony, Mary
12
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Laband, David N.
10
Svensson, Göran
10
Taylor, Mark P.
9
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Hughes Hallett, Andrew
8
Jang, Soocheong
8
Koedijk, Kees
8
Kugler, Peter
8
Ark, Bart van
7
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Briggs, Elten
7
Brounen, Dirk
7
Chan, Kam C.
7
Oswald, Andrew J.
7
Ryu, Kisang
7
Speight, Alan E. H.
7
Apergēs, Nikolaos
6
Chadha, Jagjit
6
Eichholtz, Piet
6
Evanschitzky, Heiner
6
Filatotchev, Igor
6
Freeman, Richard B.
6
Hatemi-J, Abdulnasser
6
Hirayama, Kenjiro
6
Inklaar, Robert
6
Karatepe, Osman M.
6
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2
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1
Arbeitskreis Konjunktur des IWH
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
Ford Foundation
1
Institute of Economic Affairs <London>
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
1
Verlag Hans Huber
1
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International journal of hospitality management
85
Applied economics
69
Journal of international money and finance
64
Journal of business research : JBR
55
The American economic review
46
Economics letters
44
The journal of services marketing
40
Applied financial economics
39
The review of economics and statistics
39
Journal of retailing and consumer services
36
The international journal of human resource management
36
The economic journal : the journal of the Royal Economic Society
34
The journal of economic history
33
The service industries journal
33
The journal of finance : the journal of the American Finance Association
30
Journal of money, credit and banking : JMCB
29
Services marketing quarterly
29
Journal of macroeconomics
28
Economic modelling
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of contemporary hospitality management
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
Journal of business ethics : JOBE
24
The journal of futures markets
24
Journal of banking & finance
23
Journal of hospitality marketing & management
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Journal of service research : JSR
22
Journal of vocational behavior
22
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
Oxford economic papers
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Global finance journal
20
Journal of monetary economics
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
The review of financial studies
20
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
19
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ECONIS (ZBW)
6,470
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1
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
3
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
4
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
5
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
6
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
7
Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal
- In:
South Asian journal of management : SAJM
21
(
2014
)
4
,
pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
Saved in:
8
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
9
Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.
;
Mudambi, Susan M.
;
Podoshen, Jeffrey S.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
Saved in:
10
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
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