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Amos 22 were used to test the factor structure, reliability, validity and the cross-cultural equivalence for each scale … the research results. After the reliability, validity and cross-cultural equivalence were all established by several pre …. The aim of these important steps is to lay a solid foundation for the current comparative study and ensure the validity of …
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The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...
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