Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Mohamad Rizan, Ari Warokka, Agus Wibowo, Ika Febrilia
| Year of publication: |
2020
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|---|---|
| Authors: | Rizan, Mohamad ; Ari Warokka ; Wibowo, Agus ; Febrilia, Ika |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 9, p. 477-488
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| Subject: | Transactional Leadership | Transformational Leadership | Job Satisfaction | Customer Satisfaction | Customer Loyalty | Airlines Industry | Südostasien | Southeast Asia | Kundenzufriedenheit | Customer satisfaction | Führungsstil | Leadership style | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Fluggesellschaft | Airline | Luftverkehr | Air transport | Dienstleistungsqualität | Service quality |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2020.vol7.no9.477 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012670927