Narrow search
Showing 1 - 6 of 6
Cover Image
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; … - In: European journal of marketing 56 (2022) 7, pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Cover Image
Effects of team leader emotional intelligence and team emotional climate on team member job satisfaction : a cross-level
Liu, Xiao-yu; Liu, Jun - In: Nankai business review international 4 (2013) 3, pp. 180-198
Persistent link: https://www.econbiz.de/10010198203
Cover Image
Emotional labor and family quality : the role of work-family positive spillover
Liu, Xiao-Yu; Kwan, Ho Kwong; Wu, Long-Zeng; Zheng, … - In: The international journal of human resource management 29 (2018) 6, pp. 1113-1138
Persistent link: https://www.econbiz.de/10011899746
Cover Image
Show me the money! : do financial rewards for performance enhance or undermine the satisfaction from emotional labor?
Grandey, Alicia; Chi, Nai-wen; Diamond, Jennifer A. - In: Personnel psychology : a journal of applied research 66 (2013) 3, pp. 569-612
Persistent link: https://www.econbiz.de/10009788156
Cover Image
Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Chen, Pei-Chi; Chi, Nai-Wen - In: Personnel review 51 (2022) 4, pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
Cover Image
Why and when proactive helping does not lead to future help : the roles of psychological need satisfaction and interpersonal competence
Chi, Nai-Wen; Tu, Min-Hsuan; Wu, I-Heng Ray - In: Journal of vocational behavior 140 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013549726