Similar Search Results

Internal service quality and external service quality using two versions of SERVQUAL scale : An empirical evidence from five malls in the capital city of Saudi Arabia

Almohaimmeed, Bader M. - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 20 (2019), pp. 158-169

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

Persistent link: https://www.econbiz.de/10012020043

The effect of expecting to evaluate on quality and satisfaction evaluations

Ofir, Chezy; Simonson, Itamar - 1999

Persistent link: https://www.econbiz.de/10001453931

Incentives can reduce bias in online reviews

Marinescu, Ioana; Klein, Nadav; Chamberlain, Andrew; … - 2018

Online reviews are a powerful means of propagating the reputations of products, services, and even employers. However, existing research suggests that online reviews often suffer from selection bias - people with extreme opinions are more motivated to share them than people with moderate...

Persistent link: https://www.econbiz.de/10011803315

Contractual satisfaction : drivers and implication for theory

Chao, Emmanuel - In: International journal of economics and business research 7 (2014) 3, pp. 257-274

Persistent link: https://www.econbiz.de/10010408913

Student satisfaction : the role of expectations in mitigating the pain of paying fees

Khan, Jashim; Hemsley-Brown, Jane - In: Journal of marketing for higher education 34 (2024) 1, pp. 178-200

Persistent link: https://www.econbiz.de/10014566955

Reputation and intentions : the role of satisfaction, identification, and commitment

Su, LuJun; Swanson, Scott R.; Chinchanachokchai, Sydney; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3261-3269

Persistent link: https://www.econbiz.de/10011514770

Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention

Gross, Hellen P.; Ingerfurth, Stefan; Willems, Jurgen - In: Journal of business research : JBR 134 (2021), pp. 405-413

Persistent link: https://www.econbiz.de/10012643813

Mission match and organizational satisfaction : testing the mediating role of perceived reputation

Ahn, Yongjin - In: Public personnel management 51 (2022) 3, pp. 355-379

Persistent link: https://www.econbiz.de/10013389094

Does the organizer's reputation affect exhibitors' satisfaction?

Jeong, Luz Suplico; Bautista, Reynaldo; Saavedra, Carlo - In: DLSU business & economics review 30 (2021) 2, pp. 80-89

Persistent link: https://www.econbiz.de/10013472198

Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views

Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: Benchmarking : an international journal 31 (2024) 1, pp. 75-97

Persistent link: https://www.econbiz.de/10014502869

1
2
3
4
5
6
7
8
9
10
Next
Last