Despite recent interest in Industry 4.0, little is known about the relationship between job involvement and job performance of millennial workers in companies. The present study addresses this knowledge gap by exploring the mediation of the adoption of Industry 4.0 technologies (IND) between job...

With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or moral...