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~subject:"Knowledge management"
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Customer service management
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Subject
All
Knowledge management
Competitive advantage
7,547
Wettbewerbsvorteil
7,063
Customer service
3,468
Kundenservice
3,075
Relationship marketing
1,393
Beziehungsmarketing
1,373
Strategisches Management
1,351
Service quality
1,268
Strategic management
1,255
Dienstleistungsqualität
1,198
competitive advantage
1,179
Customer satisfaction
1,148
Kundenzufriedenheit
1,063
Innovation
950
Resource-based view
912
Consumer behaviour
905
Ressourcenorientierter Ansatz
901
Unternehmenserfolg
891
Konsumentenverhalten
885
Firm performance
868
Theorie
705
Theory
703
Deutschland
672
Competitive strategy
671
Wettbewerbsstrategie
665
Innovationsmanagement
653
Germany
631
Innovation management
624
USA
584
Internationaler Wettbewerb
581
International competition
572
United States
543
SME
505
KMU
502
Supply chain
456
Dynamic capabilities
454
Lieferkette
447
Dynamische Kompetenzen
438
Wissensmanagement
436
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Online availability
All
Undetermined
186
Free
60
Type of publication
All
Article
359
Book / Working Paper
102
Type of publication (narrower categories)
All
Article in journal
249
Aufsatz in Zeitschrift
249
Aufsatz im Buch
56
Book section
56
research-article
20
Case study
18
Fallstudie
18
Hochschulschrift
17
Thesis
14
Graue Literatur
10
Non-commercial literature
10
Arbeitspapier
9
Collection of articles of several authors
9
Sammelwerk
9
Working Paper
9
review-article
8
conceptual-paper
7
case-report
5
review
5
Aufsatzsammlung
3
Konferenzschrift
3
Reprint
3
non-article
3
Conference proceedings
2
Guidebook
2
Lehrbuch
2
Ratgeber
2
Textbook
2
Bibliografie enthalten
1
Bibliographie
1
Bibliography included
1
Conference paper
1
Interview
1
Konferenzbeitrag
1
technical-paper
1
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Language
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English
424
German
35
Undetermined
2
Author
All
Jack, Abebe, Dr. Onyisi
5
Bloodgood, James M.
4
Heisig, Peter
4
Chakravarthy, Bala
3
Chilton, Michael A.
3
Crespi, Francesco
3
Dayan, Rony
3
Erickson, G. Scott
3
Franco, Mário
3
George, Gerard
3
Hamza, Salah Eldin Adam
3
Mühlbacher, Jürgen
3
Nissen, Mark E.
3
Ordóñez de Pablos, Patricia
3
Quaddus, Mohammed
3
Quatraro, Francesco
3
Rothberg, Helen N.
3
Woodside, Arch G.
3
Alexy, Oliver
2
Ali, Murad
2
Argote, Linda
2
Arunprasad, P.
2
Bao, Yongchuan
2
Chai, Kah Hin
2
Chen, Xiaoyun
2
Chursin, Alexander
2
Cuganesan, Suresh
2
Edmonson, Robert R.
2
Goel, Alok Kumar
2
Gomes, Samuel
2
González-Loureiro, Miguel
2
Grube, Christian
2
Gulati, Karishma
2
Gupta, Nakul
2
He, Jinyu
2
Hilaire, Vincent
2
Holden, Nigel
2
Holsapple, Clyde W.
2
Huggins, Robert
2
Izushi, Hiro
2
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Institution
All
IGI Global
3
BITKOM Servicegesellschaft
1
Books on Demand GmbH <Norderstedt>
1
Competence Day Wettbewerbsvorteile durch Organisationales und Individuelles Kompetenzmanagement <2008, Wien>
1
Dr. Rainer Hampp <Firma>
1
Empolis GmbH <Kaiserslautern>
1
Erasmus Research Institute of Management
1
IBM Deutschland GmbH
1
International Research Conference on Quality, Innovation and Knowledge Management <8, 2007, Delhi>
1
Springer International Publishing
1
Verlag Dr. Kovač
1
Wirtschaftsuniversität Wien / Department für Management
1
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Published in...
All
International journal of knowledge management studies : IJKMS
15
Journal of Knowledge Management
14
Journal of knowledge management
12
Journal of business research : JBR
9
Strategic Direction
8
International journal of technology management : IJTM
7
Journal of information & knowledge management : JIKM
7
Knowledge management research & practice : KMRP
5
Knowledge management research & practice : KMRP ; an official journal of the OR Society
5
Knowledge management and competitive advantage : issues and potential solutions
4
Management Decision
4
SpringerLink / Bücher
4
Berichte aus der Betriebswirtschaft
3
European journal of international management : EJIM
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of business strategy
3
Journal of international management
3
Journal of open innovation : technology, market, and complexity
3
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
3
Strategic change : SC ; briefings in entrepreneurial finance
3
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3
The Learning Organization
3
Business Process Management Journal
2
Entrepreneurial business and economics review : EBER
2
Entrepreneurship, theory and practice : ET & P
2
Fachbuch Wirtschaft
2
Global business review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Journal of Manpower
2
International business review : the official journal of the European International Business Academy
2
International journal of globalisation and small business : IJGSB
2
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
2
International journal of learning and intellectual capital
2
Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
2
Journal of Business Strategy
2
Journal of Management Development
2
Journal of decision systems
2
Journal of innovation & knowledge : JIK
2
Journal of intellectual capital
2
Journal of service research : JSR
2
more ...
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Source
All
ECONIS (ZBW)
409
Other ZBW resources
49
RePEc
2
USB Cologne (EcoSocSci)
1
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1
Cognitive style fit and effective knowledge reuse
McGrath, Fergal
;
Parkes, Catherine
- In:
International journal of knowledge management studies : …
1
(
2006
)
3/4
,
pp. 484-496
Persistent link: https://www.econbiz.de/10003446254
Saved in:
2
Transporting tacit supply knowledge in competitive environments : a storytelling perspective
Williams, Alvin J.
- In:
International journal of procurement management
7
(
2014
)
5
,
pp. 622-638
Persistent link: https://www.econbiz.de/10011280931
Saved in:
3
An opportunity for mutual learning between organizational learning and global strategy researchers : transactive memory systems
Argote, Linda
- In:
Global strategy journal : GSJ
5
(
2015
)
2
,
pp. 198-203
Persistent link: https://www.econbiz.de/10011284932
Saved in:
4
The moderating effects of service solution characteristics on competitive advantage
Xin, Yan
;
Chai, Kah Hin
;
Ojanen, Ville
;
Brombacher, Aarnout
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1633-1658
Persistent link: https://www.econbiz.de/10010229406
Saved in:
5
New trends in employee education and training : the learning organisation
Mikuljević, Milica
- In:
SEER : journal for labour and social affairs in Eastern …
16
(
2013
)
4
,
pp. 467-479
Persistent link: https://www.econbiz.de/10010369924
Saved in:
6
A 7-step framework for gauging strategic assets through a flexible format : an industrial case study application
Battagello, Franco M.
;
Cricelli, Livio
;
Grimaldi, Michele
- In:
International journal of management & enterprise …
13
(
2014
)
1
,
pp. 62-88
Persistent link: https://www.econbiz.de/10010412142
Saved in:
7
Knowledge-intensive entrepreneurship and performance during the crisis : cases of the Greek wood industry
Karagouni, Glykeria
- In:
World review of entrepreneurship, management and …
11
(
2015
)
2/3
,
pp. 232-246
Persistent link: https://www.econbiz.de/10011404468
Saved in:
8
Analysing key concepts of organisation : knowledge management, competitive intelligence and competitive advantage
Yaghoobi, Noor-Mohammad
;
Bakhshimazdeh, Mehrafarin
; …
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 320-341
Persistent link: https://www.econbiz.de/10010395662
Saved in:
9
The significance of the organizational knowledge for aquiring competitive advantage on the telecommunication market in the Republic of Macedonia
Popovski, Vasil
;
Nikolic, Sanja
- In:
Economic development : journal of the Institute of …
16
(
2014
)
1/2
,
pp. 31-47
Persistent link: https://www.econbiz.de/10010395705
Saved in:
10
Enhancing competitive advantage through knowledge sharing, absorptive capacity, and innovation capability
Kartiraharjo, Hartanto
;
Isfianadewi, Dessy
-
2021
Persistent link: https://www.econbiz.de/10012802871
Saved in:
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