The concept of offshoring of professional services first gained attention slightly over 25 years ago. At that time, US companies began to realize the cost-advantage of getting their computer software developed in India and other countries. The concept gained momentum with the advent of Internet...

The term quot;24-Hour Knowledge Factoryquot; connotes a geographically dispersed team of workers in which members of the team are able to work on specific endeavors on a round-the-clock basis. A professional could work in the US on a standard 9 am to 5 pm basis. At the end of his or her workday,...

This paper presents a knowledge-based approach to facilitate the engineering design process relating to spacecrafts. Because the design evolves over a long time and typically involves individuals working at different locations and frequently for different organizations, the degree of...

The 24-hour Knowledge Factory is introduced as a global work environment where work is passed between individuals in other time zones on a daily basis. The evolution of this model is described, from foundations in manufacturing to current implementations in software development. The effective...

The relocation of knowledge work to emerging countries is leading to an increasing use of Globally Distributed Teams (GDT) engaged in complex tasks. In the present study, we investigate a particular type of GDT working ‘around the clock': the 24 hours knowledge factory (Gupta, 2008). Adopting...

Customer knowledge can be a critical source of competitive advantage in retail business. In this theoretical paper, three sources of customer knowledge are identified in the retail environment, namely customer transactions, customer interactions and customer communities of practice. Lessons for...

This book addresses flexibility of both business and information systems through component technology at the nexus of three seemingly unrelated disciplines: service-oriented architecture, knowledge management, and business process management. It presents research on agile, adaptive processes and...