The relocation of knowledge work to emerging countries is leading to an increasing use of Globally Distributed Teams (GDT) engaged in complex tasks. In the present study, we investigate a particular type of GDT working ‘around the clock': the 24 hours knowledge factory (Gupta, 2008). Adopting...

This paper presents a knowledge-based approach to facilitate the engineering design process relating to spacecrafts. Because the design evolves over a long time and typically involves individuals working at different locations and frequently for different organizations, the degree of...

Customer knowledge can be a critical source of competitive advantage in retail business. In this theoretical paper, three sources of customer knowledge are identified in the retail environment, namely customer transactions, customer interactions and customer communities of practice. Lessons for...

Offshore outsourcing of work to support software development and services is seen primarily as a transfer of labor to another shore. But intellectual property is transferred as well. Such transfers have significant long term effects on the balance of intellectual property (IP) generation and...