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Anger suppression in negotiations : the roles of attentional focus and anger source
Shao, Bo
;
Wang, Lu
;
Cheng, David C.
;
Doucet, Lorna
- In:
Journal of business and psychology
30
(
2015
)
4
,
pp. 747-758
Persistent link: https://www.econbiz.de/10011413469
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2
I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna
;
Shao, Bo
;
Wang, Lu
;
Oldham, Greg R.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
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