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Angry customers, e-world-of-mouth and incentives for quality provision

Heyes, Anthony; Kapur, Sandeep - In: Journal of economic behavior & organization : JEBO 84 (2012) 3, pp. 813-828

Persistent link: https://www.econbiz.de/10009703165

Customer anger and incentives for quality provision

Heyes, Anthony; Kapur, Sandeep - 2012

Persistent link: https://www.econbiz.de/10009670844

Fuzzy products

Heyes, Anthony; Martin, Steve - In: International journal of industrial organization 45 (2016), pp. 1-9

Persistent link: https://www.econbiz.de/10011650843

Salience games : private politics when public attention is limited

Heyes, Anthony; Lyon, Thomas P.; Martin, Steve - In: Journal of environmental economics and management : … 88 (2018), pp. 396-410

Persistent link: https://www.econbiz.de/10012013338

But what does it mean? : competition between products carrying alternative green labels when consumers are active acquirers of information

Heyes, Anthony; Kapur, Sandeep; Kennedy, Peter W.; … - 2018

Persistent link: https://www.econbiz.de/10011937360

Social labeling by competing NGOs : a model with multiple issues and entry

Heyes, Anthony; Martin, Steve - In: Management science : journal of the Institute for … 63 (2017) 6, pp. 1800-1813

Persistent link: https://www.econbiz.de/10011707249

But What Does it Mean? Competition between Products Products Carrying Green Labels when Consumers are Active Acquirers of Information

Heyes, Anthony - 2019

Programs that certify the environmental (or other social) attributes of ﬁrms are common. But the proliferation of labeling schemes makes it diﬃcult for consumers to know what each one means – what level of ‘greenness' does a particular label imply? We provide the ﬁrst model in which...

Persistent link: https://www.econbiz.de/10012859192