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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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Who should own the data? : the impact of data ownership shift from the service provider to consumers
Li, Shilei; Liu, Yang; Feng, Juan - In: Journal of management information systems : JMIS 40 (2023) 2, pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
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Integrating skills profiling and purchasing portfolio management : an opportunity for building purchasing capability
Knight, Louise; Tu, Yi-hsi; Preston, Jude - In: International journal of production economics 147 (2014) 2, pp. 271-283
Persistent link: https://www.econbiz.de/10010366895
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Exploring adolescent development skills through Internet usage : a study of French 11-15 year olds
Batat, Wided - In: International journal of consumer studies 32 (2008) 4, pp. 374-381
Persistent link: https://www.econbiz.de/10003748437
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Micro-celebrity restaurant manifesto : the roles of innovation competency, foodstagramming, identity-signaling, and food personality traits
Huang, GuoQiong Ivanka; Liu, JunYou Andy; Wong, IpKin … - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820039
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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When disfluency signals competence : the effect of processing difficulty on perceptions of service agents
Thompson, Debora V.; Ince, Elise Chandon - In: Journal of marketing research : JMR 50 (2013) 2, pp. 228-240
Persistent link: https://www.econbiz.de/10009737774
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The impact of customer cognitive competence on online service decision-making : an event-related potentials perspective
Wang, Jing; Zhao, Meina; Zhao, Gang - In: The service industries journal 37 (2017) 5/6, pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
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The end of tourist traps : a natural experiment on the impact of tripadvisor on quality upgrading
Donati, Dante - 2022
Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...
Persistent link: https://www.econbiz.de/10013285520
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A measure of consumer complaining behaviour in service industry : scale validation
Kaur, Prabhjot; Sharma, Sanjeev Kumar - In: Paradigm : the journal of Institute of Management Technology 19 (2015) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10011761340