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Managing service quality : MSQ ; an international journal
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An approach to develop effective customer loyalty programs : the VIP program at T&T Supermarkets Inc.
Ho, Richard
;
Huang, Leo
;
Huang, Stanley
;
Lee, Tina
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 702-720
Persistent link: https://www.econbiz.de/10009525045
Saved in:
2
Do switching barriers exist in the online travel agencies
Huang, Leo
;
Chang, William
;
Chen, Chia-Wen
- In:
Inventi impact: supply chain & logistics
(
2017
)
3
,
pp. 123-129
Persistent link: https://www.econbiz.de/10011754182
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