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Sivakumar, K.
8
Dong, Beibei
3
Crawford, Stephanie Y.
2
Cui, Anna Shaojie
2
Evans, Kenneth R.
2
Jayasimha, K. R.
2
Nakata, Cheryl
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Spanjol, Jelena
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Srivastava, Himanshu Shekhar
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Zou, Shaoming
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Feng, Cong
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Izberk-Bilgin, Elif
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Karande, Kiran
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Journal of service research : JSR
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ECONIS (ZBW)
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1
Examining loss aversion for quality versus loss aversion for price
Sivakumar, K.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 317-324
Persistent link: https://www.econbiz.de/10009243280
Saved in:
2
Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
3
Chronic illness medication compliance : a liminal and contextual consumer journey
Nakata, Cheryl
;
Izberk-Bilgin, Elif
;
Sharp, Lisa
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
2
,
pp. 192-215
Persistent link: https://www.econbiz.de/10012022563
Saved in:
4
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
Relationships among time orientation, consumer innovativeness, and innovative behavior : the moderating role of product characteristics
Karande, Kiran
;
Merchant, Altaf
;
Sivakumar, K.
- In:
AMS review : official publication of the Academy of …
2
(
2012
)
2/4
,
pp. 108-125
Persistent link: https://www.econbiz.de/10009717334
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6
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
7
Patterns of product improvements and customer response
Sivakumar, K.
;
Feng, Cong
- In:
Journal of business research : JBR
104
(
2019
),
pp. 27-43
Persistent link: https://www.econbiz.de/10012104895
Saved in:
8
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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9
Reverse contagion : role of empathy, narrative appeal, and intensity of previous misbehavior
Jayasimha, K. R.
;
Srivastava, Himanshu Shekhar
; …
- In:
Journal of consumer marketing
41
(
2024
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10014471211
Saved in:
10
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
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