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Katrin Plein untersucht, welche Verhaltensweisen von Kunden die betroffenen Mitarbeiter im Beschwerdemanagement als problematisch erleben. Für die Ableitung verschiedener Ausprägungen dysfunktionalen Beschwerdeverhaltens zieht sie insbesondere Schilderungen von Beschwerdebearbeitern in...
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investigate why they engage in corporate social responsibility (CSR) practices towards consumers, how it fosters sustainable … the fact that the retail market was not saturated at the beginning, consumers were only slightly protected by the law, and … allowed the following: (1) identification of three stages of development in consumers' conception of CSR characterized by the …
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