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Taiwan
5
Customer satisfaction
4
Dienstleistungsqualität
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Kundenzufriedenheit
4
Quality management
4
Qualitätsmanagement
4
Service quality
4
Consumer behaviour
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Algebraic approach
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Common cycle time
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Pai, Fan-Yun
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Chen, Chien-Ping
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Metghalchi, Massoud
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Pai, Fan-yun
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Yang, Ching-chow
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Yang, King-jang
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Yeh, Tsu-Ming
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Yeh, Tsu-ming
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International journal of business excellence
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International journal of services and operations management
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The service industries journal
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ECONIS (ZBW)
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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2
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
3
The effects of promotion activities on consumers' purchase intention in chain convenience stores
Pai, Fan-Yun
;
Chen, Chien-Ping
;
Yeh, Tsu-Ming
; …
- In:
International journal of business excellence
12
(
2017
)
4
,
pp. 413-432
Persistent link: https://www.econbiz.de/10011801592
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