Grandinetti, Roberto; Bettiol, Marco; Di Maria, Eleonora - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-17
that services are produced in two contexts: in the first type, consumers interact directly with goods; in the second, the … identification of consumption contexts based on their building blocks (actors, goods, relationships), the basic classification of … intermediation of frontline personnel comes into play. Actors and goods present in the consumption contexts are knowledge …
