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Evaluation of food suppliers by multi-channel buyers : focusing on the moderating effect of distribution channel
Kim, Nayeong; Moon, Junghoon - In: Cogent business & management 11 (2024) 1, pp. 1-20
In a multi-channel distribution environment, the selection and assessment of suppliers are pivotal to effective retailer performance management. This necessitates heightened qualifications and competence from suppliers. This study examines the relationship between the perception of supplier...
Persistent link: https://www.econbiz.de/10014540714
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Specialty store expertise as a driver of satisfaction and share of wallet
Friedman, Douglas C.; Brown, Terence Albert; Taran, Zinaida - In: The international review of retail, distribution and … 21 (2011) 4, pp. 375-389
Persistent link: https://www.econbiz.de/10009314459
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Effects of store attributes on retail patronage behaviors : evidence from activewear specialty stores
Chang, Hyo Jung; Cho, Hyeon Jeong; Turner, Thomas; … - In: Journal of fashion marketing and management 19 (2015) 2, pp. 136-153
Persistent link: https://www.econbiz.de/10011316426
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An attribution approach to consumer evaluations in logistics customer service failure situations
Oflaç, Bengü S.; Sullivan, Ursula Y.; Baltacioğlu, … - In: The journal of supply chain management : a global … 48 (2012) 4, pp. 51-71
Persistent link: https://www.econbiz.de/10009665491
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The impact of consumer confidence and store attributes on store satisfaction and store loyalty
Tariq, Ayesha; Afzal, Afza; Fiaz, Mehwish - In: Inventi impact: service sector (2017) 2, pp. 60-65
Persistent link: https://www.econbiz.de/10011751993
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A Study on Customer’s Satisfaction towards Brands of Select Fast Moving Consumer Goods
Chakraborty, Subhadeep - 2020
The demand for fast-moving consumer goods (FMCG) is increasing day by day. Today we are witnessing a lot of brands of FMCG products in the Indian market. But the question is how much these brands are satisfying the customers' needs in the Indian market. Keeping this point in view, the paper...
Persistent link: https://www.econbiz.de/10012840416
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Nachkaufmarketing : Kundenzufriedenheit und Kundenbindung auf Konsumgütermärkten
Jeschke, Kurt - 1995
Persistent link: https://www.econbiz.de/10000508442
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Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459
Persistent link: https://www.econbiz.de/10014322001