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Proactive customer education, customer retention, and demand for technology support : evidence from a field experiment
Retana, German F.; Forman, Christopher; Wu, D. J. - In: Manufacturing & service operations management : M & SOM 18 (2016) 1, pp. 34-50
Persistent link: https://www.econbiz.de/10011437906
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Confront, accept or reinterpret? : coping mediation effects on attribution in cloud service failure
Goode, Sigi - In: Journal of organizational computing and electronic commerce 30 (2020) 4, pp. 335-360
Persistent link: https://www.econbiz.de/10012414789
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An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong; Prybutok, Victor R. - In: Journal of decision systems 30 (2021) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
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Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu; Wang, Juite - In: Technological forecasting & social change : an … 92 (2015), pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
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Understanding behavioral intention to use a cloud computing classroom : a multiple model comparison approach
Shiau, Wen-Lung; Chau, Patrick Y. K. - In: Information & management : the internat. journal of … 53 (2016) 3, pp. 355-365
Persistent link: https://www.econbiz.de/10011480563
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Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel; Huntgeburth, Jan; Veit, Daniel J. - In: Information & management : the internat. journal of … 55 (2018) 8, pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
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An empirical study of patients' privacy concerns for health informatics as a service
Xu, Zhuo - In: Technological forecasting & social change : an … 143 (2019), pp. 297-306
Persistent link: https://www.econbiz.de/10012133803
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Service Descriptions for Cloud Services - The Customer’s Perspective
Hoberg, Patrick; Wollersheim, Jan; Krcmar, Helmut - 2012
Traditional IT outsourcing is a supplier business. Outsourcing providers seek to engage in sustainable long-term business relationships providing their clients with customized IT services. The client relies on the Request for Information (RFI), the Request for Proposal (RFP) as well as the due...
Persistent link: https://www.econbiz.de/10014167787
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Competing on price and guarantee compensation : heeding cloud consumer's quality perception
Chen, Fuzan; Lu, Aijun; Wu, Harris; Li, Minqiang; Feng, … - In: Information & management : the internat. journal of … 60 (2023) 8, pp. 1-20
Persistent link: https://www.econbiz.de/10014466156
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Enemies of cloud services usage : inertia and switching costs
Lucia-Palacios, Laura; Pérez-López, Raúl; … - In: Service business 10 (2016) 2, pp. 447-467
Persistent link: https://www.econbiz.de/10011722330