significant differences among three types of answers. Service quality was measured by using an existing scale from the literature …

efficient customer services, speed and quality services; image of the bank, online banking, and well management. On the other …

location, (iii) availability of the ATM, (iv) quality of service, and (v) financial benefits from saving. The third party … location, followed by the availability of the ATM, and the quality of service respectively. The studies on international …

to enhance their customer base banks have been introducing innovative services including that of high quality ATM … and will contribute towards further improvement in the quality of ATM services …

This article evaluates the quality of Internet banking services in France, and shows quality differences that result … certification process is then presented as a solution to address these gaps quality. That particular way chosen by Fimatex, anxious … approach by all staff. Quality policies will therefore result in profound changes in the functioning of financial institutions …