Germany’s 1990 reunification necessitated highway connections between an underdeveloped region and a western country. The 2009/2013 German Autobahn highway A38 completion/additions alleviated congestion, enhanced connectivity, and increased pollution/noise. Using German residential real estate...

The airport Berlin-Brandenburg that has been built for several years now will take over all flights from the existing airports in Berlin. Four weeks before the expected opening of the airport its was delayed by several months. This delay was exogeneous for (potential) residents in the...

Collaborating with Yelp and the City of San Francisco, we revisit a canonical example of quality disclosure by evaluating and helping to redesign the posting of restaurant hygiene scores on Yelp.com. We implement a two-stage intervention that separately identifies consumer response to...

Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...