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Konsumentenverhalten
Severity
43
severity
40
Enzymatic hydrolysis
26
Theorie
15
Theory
15
Sweet sorghum
9
DRGs
8
selection
8
Bioethanol
7
Consumer behaviour
7
hospitals
7
sweet sorghum
7
Customer satisfaction
6
Kundenzufriedenheit
6
Equity
5
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5
Risk management
5
frequency
5
Crop Production/Industries
4
Ethanol
4
Fermentation
4
Hospital
4
Krankenhaus
4
Production Economics
4
QALY
4
Risikomanagement
4
Schätzung
4
Social value
4
Agribusiness
3
Agricultural Finance
3
Altruism
3
Altruismus
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Anreiz
3
Beschwerdemanagement
3
Complaint management
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Corporate governance
3
Dienstleistungsqualität
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Economic evaluation
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Article
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English
7
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Adeyeri, Michael Kanisuru
1
Anusree, M. R.
1
Benkenstein, Martin
1
Bernal, Alicia
1
Chebat, Jean-Charles
1
Delgado-Ballester, Elena
1
El Hedhli, Kamel
1
Giang-Do Nguyen
1
Hock, Stefan J.
1
Kareem, Buliaminu
1
López-López, Inés
1
Mafael, Alexander
1
Mpofu, Khumbulani
1
My Khanh-Huynh
1
Ponnam, Abhilash
1
Raithel, Sascha
1
Rummelhagen, Katja
1
Sreejesh, S.
1
Thi Huong-Thanh Nguyen
1
Thu-Hien Thi Dao
1
Zourrig, Haithem
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African journal of science, technology, innovation & development : AJSTID
1
European journal of marketing : EJM
1
International journal of quality and service sciences
1
Journal for international business and entrepreneurship development : JIBED
1
Journal of hospitality marketing & management
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
7
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1
A cross-cultural perspective on consumer perceptions of service failures'
severity
: a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
2
Modelling of product demand as a pointer tool for choice of maintenance strategy
Adeyeri, Michael Kanisuru
;
Mpofu, Khumbulani
;
Kareem, …
- In:
African journal of science, technology, innovation & …
7
(
2015
)
1/2
,
pp. 144-150
Persistent link: https://www.econbiz.de/10011497976
Saved in:
3
Managing customer satisfaction after a product recall : the joint role of remedy, brand equity, and
severity
Mafael, Alexander
;
Raithel, Sascha
;
Hock, Stefan J.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 174-194
Persistent link: https://www.econbiz.de/10012819750
Saved in:
4
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
5
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
6
Online firestorms : an act of civic engagement or a narcissistic boost? : the role of brand misconduct appraisals
Delgado-Ballester, Elena
;
López-López, Inés
;
Bernal, …
- In:
The journal of product & brand management
32
(
2023
)
2
,
pp. 257-272
Persistent link: https://www.econbiz.de/10013552955
Saved in:
7
Encouraging patients to use healthcare services through social sharing platforms : the case of clinics in Vietnam's Mekong Delta provinces
Thu-Hien Thi Dao
;
My Khanh-Huynh
;
Thi Huong-Thanh Nguyen
; …
- In:
Journal for international business and entrepreneurship …
16
(
2024
)
2
,
pp. 261-287
Persistent link: https://www.econbiz.de/10015057230
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