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Konsumentenverhalten
Unternehmenserfolg
50,066
Firm performance
49,323
Service quality
21,688
Dienstleistungsqualität
20,937
Qualitätsmanagement
16,870
Deregulierung
15,681
Performance measurement
15,270
Quality management
15,190
Deregulation
14,653
Performance-Messung
14,458
Theorie
13,503
Theory
13,224
USA
11,033
Product quality
10,801
Produktqualität
10,779
Profitability
10,696
United States
10,559
Rentabilität
10,189
Deutschland
9,094
Germany
8,115
Luftverkehr
7,378
Customer satisfaction
7,104
Kundenzufriedenheit
6,822
Consumer behaviour
6,512
Corporate Governance
6,382
Corporate governance
6,382
SME
6,252
KMU
6,250
Air transport
5,972
Innovation
5,965
Bank
5,876
Relationship marketing
5,280
Beziehungsmarketing
5,260
Managers
4,974
Führungskräfte
4,957
Strategisches Management
4,945
Welt
4,919
World
4,831
China
4,784
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Undetermined
3,002
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1,237
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Article
5,226
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1,220
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2
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Article in journal
5,031
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5,031
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350
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350
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302
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282
Aufsatz im Buch
190
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190
Hochschulschrift
156
Thesis
116
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41
Sammelwerk
41
Conference paper
38
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38
Bibliografie enthalten
30
Bibliography included
30
Aufsatzsammlung
19
Collection of articles written by one author
19
Konferenzschrift
19
Sammlung
19
Case study
12
Fallstudie
12
Amtsdruckschrift
7
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7
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7
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4
Übersichtsarbeit
4
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3
Gutachten
3
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3
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2
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2
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2
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2
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English
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220
French
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5
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2
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2
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1
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1
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Han, Heesup
36
Usman, Osly
31
Mattila, Anna S.
25
Prentice, Catherine
18
Klaus, Philipp
16
McColl-Kennedy, Janet R.
15
Hyun, Sunghyup Sean
14
Jang, Soocheong
14
Kerschbamer, Rudolf
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gustafsson, Anders
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Sharma, Piyush
12
Hanks, Lydia
11
Propper, Carol
11
Grunert, Klaus G.
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Ali, Faizan
9
Dulleck, Uwe
9
Foros, Øystein
9
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Lee, Yi
9
Sparks, Beverley
9
Vandenbussche, Hylke
9
Voorhees, Clay M.
9
Wu, Luorong
9
Xu, Xun
9
Ahn, Jiseon
8
Amin, Muslim
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Hwang, Jinsoo
8
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National Bureau of Economic Research
23
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Robert Schuman Centre for Advanced Studies
2
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Akademia Ekonomiczna w Krakowie
1
American Marketing Association
1
Bonn Graduate School of Economics
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Centre for Economic Performance
1
Centre for Research on Innovation and Competition <Manchester>
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Christian-Albrechts-Universität zu Kiel / Institut für Ernährungswirtschaft und Verbrauchslehre
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Agricultural Economics, Cornell University Agricultural Experiment Station
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Dänemark / Erhvervs- og Byggestyrelsen
1
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
1
Eidgenössische Anstalt für Wasserversorgung, Abwasserreinigung und Gewässerschutz
1
Erasmus Research Institute of Management
1
European Association of Agricultural Economists
1
European Society for Opinion and Marketing Research
1
Europäische Kommission
1
Fachtagung „Betriebliche und unternehmerische Dimensionen des demografischen Wandels für KMUs“ <2013, Halle (Saale)>
1
Federal Reserve Bank of San Francisco
1
Frankreich / Conseil économique, social et environnemental
1
Frankreich / Sénat
1
Friedrich-Schiller-Universität Jena
1
Helmut-Schmidt-Universität
1
Institut für Wirtschaftswissenschaften <Wien>
1
Institutet för Ekonomisk Forskning <Lund>
1
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Published in...
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Journal of retailing and consumer services
270
International journal of hospitality management
224
Journal of business research : JBR
148
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
77
Journal of air transport management
67
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Psychology & marketing
41
Asia Pacific journal of marketing and logistics
40
Service business
37
Tourism management : research, policies, practice
36
Journal of service management
35
Total quality management & business excellence
33
Journal of retailing
31
Journal of the Academy of Marketing Science
31
International journal of quality and service sciences
30
The TQM journal : the international review of organizational improvement
30
International journal of services and operations management
29
International journal of services, economics and management
29
Journal of strategic marketing
29
The international journal of bank marketing : IJBM
29
Journal of hospitality and tourism insights
28
International journal of electronic marketing and retailing : IJEMR
27
European journal of marketing : EJM
25
Journal of service research
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of quality & reliability management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
23
NBER working paper series
23
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of business information systems : IJBIS
21
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Source
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ECONIS (ZBW)
6,422
EconStor
24
OLC EcoSci
2
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1
Role of
airline
food
quality
, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
2
Nordic Airports' service
quality
attributes : themes in online reviews
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Jafari, Kaveh
; …
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
2/3
,
pp. 248-263
Persistent link: https://www.econbiz.de/10014439088
Saved in:
3
From "free" to fee : acceptability of
airline
ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
4
Understanding the intention to use self service technologies in the
airline
industry
Thamaraiselvan, N.
;
Arul, S. Thanigai
;
Kasilingam, Dharun
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 89-109
Persistent link: https://www.econbiz.de/10012178915
Saved in:
5
The effect of customer relationship management practices on
airline
customer loyalty
Salah, Marwa
;
Abou-Shouk, Mohamed A.
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
5
(
2019
)
2
,
pp. 11-19
Persistent link: https://www.econbiz.de/10012159006
Saved in:
6
Mediating role of perceived health risk on customer experience and customer satisfaction : evidence from the
airline
industry in India during COVID-19
Sharma, Devika Rani
;
Girija, Smitha
;
Merugu, Pratima
- In:
International journal of global business and …
17
(
2022
),
pp. 31-45
Persistent link: https://www.econbiz.de/10013461394
Saved in:
7
Airline
satisfaction and loyalty : assessing the influence of personality, trust and service
quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
8
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
9
Cue congruence effects of attribute performance and hosts' service
quality
attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
10
Measuring service
quality
with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
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