Transshipment is an effective method for reducing mismatches between supply and demand among retailers. Consumers attempting to purchase out-of-stock items may wait for transshipment, purchase at another store, or choose not to buy. In this paper, the consumer behavioral heterogeneity is...

Transshipment is one of the most effective policies to reduce the mismatch between supply and demand. Consumers show distinguished behaviors when facing stockout: some may accept transshipped items, some may search in another store by themselves, and others may give up buying. We define the...