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Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
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2
Emergence of online shopping in India : shopping orientation segments
Gehrt, Kenneth C.
;
Rajan, Mahesh Natarajan
;
Shainesh, G.
; …
- In:
International journal of retail & distribution management
40
(
2012
)
10
,
pp. 742-758
Persistent link: https://www.econbiz.de/10009663525
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3
Consumer trust and loyalty in e-tail
Chen, Cuiping
;
O'Brien, Matthew
;
Guo, Lin
- In:
Online consumer behavior : theory and research in …
,
(pp. 297-321)
.
2012
Persistent link: https://www.econbiz.de/10009567785
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