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Konsumentenverhalten
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Consumer behaviour
9,131
Relationship marketing
7,901
Beziehungsmarketing
7,845
Mobilkommunikation
6,984
Mobile communications
6,944
Hotel industry
6,566
Hotellerie
6,477
Customer service
3,458
Deutschland
3,434
USA
3,239
Germany
3,236
United States
3,144
Kundenservice
3,065
Qualitätsmanagement
2,984
Quality management
2,919
Employee retention
2,856
Mitarbeiterbindung
2,856
Arbeitsverhalten
2,735
Theorie
2,733
Work behaviour
2,725
Theory
2,675
Wirtschaftsprüfung
2,517
Financial audit
2,511
Leistungsmotivation
2,273
Satisfaction
2,251
Work motivation
2,247
Krankenhaus
2,234
Hospital
2,213
job satisfaction
1,970
Personalmanagement
1,871
Human Resource Management
1,869
Emotion
1,772
Arbeitskräfte
1,736
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4,576
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1,511
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Article
7,638
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1,284
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5
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Article in journal
7,364
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7,364
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268
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268
Graue Literatur
222
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193
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162
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153
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143
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79
Konferenzbeitrag
79
Collection of articles of several authors
31
Sammelwerk
31
Aufsatzsammlung
25
Bibliografie enthalten
22
Bibliography included
22
Case study
14
Fallstudie
14
Konferenzschrift
14
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11
Sammlung
11
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9
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7
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6
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3
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3
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3
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2
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2
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1
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285
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6
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1
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Han, Heesup
76
Mattila, Anna S.
44
Usman, Osly
28
Wong, IpKin Anthony
23
Hyun, Sunghyup Sean
21
Law, Chun Hung Roberts
21
Bilgihan, Anil
19
Prentice, Catherine
19
Jang, Soocheong
18
Prayag, Girish
18
Huber, Frank
17
Klaus, Philipp
17
Line, Nathaniel D.
17
Balaji, M. S.
16
Gustafsson, Anders
16
Hanks, Lydia
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Kim, Jinkyung Jenny
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Qu, Hailin
15
So, Kevin Kam Fung
15
Dwivedi, Yogesh Kumar
14
Gil Saura, Irene
14
Kim, Woo Gon
14
Tanford, Sarah
14
Wu, Luorong
14
Ahn, Jiseon
13
Gong, Taeshik
13
Gursoy, Dogan
13
Miao, Li
13
Park, Jungkun
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Söderlund, Magnus
13
Wei, Wei
13
Lee, Seonjeong
12
Mittal, Vikas
12
Paul, Justin
12
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Springer Fachmedien Wiesbaden
5
IGI Global
4
National Bureau of Economic Research
4
RWTH Aachen
4
Deutschland / Bundeswehr / Universität Hamburg
2
Fördergesellschaft Marketing an der Universität Augsburg
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMCIS <15, 2009, San Francisco, Calif.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bayerische Landeszentrale für Neue Medien
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Central Co-Operative Council
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Kommunikation
1
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
1
Forschungsgruppe Konsum und Verhalten
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
International Telecommunications Society
1
Josef Eul Verlag GmbH
1
Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG
1
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Published in...
All
Journal of retailing and consumer services
437
International journal of hospitality management
425
Journal of business research : JBR
226
Journal of hospitality marketing & management
161
International journal of contemporary hospitality management
145
The journal of services marketing
143
Journal of travel and tourism marketing
132
Tourism management : research, policies, practice
91
Cogent business & management
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
The service industries journal
87
Services marketing quarterly
86
Psychology & marketing
70
Asia Pacific journal of marketing and logistics
68
Journal of service research : JSR
59
Service business
56
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of strategic marketing
51
International journal of electronic marketing and retailing : IJEMR
50
Tourism management perspectives : TMP
50
Journal of service management
48
European journal of marketing : EJM
46
International journal of retail & distribution management
44
Journal of hospitality and tourism insights
44
Journal of retailing
44
The international journal of bank marketing : IJBM
44
Journal of the Academy of Marketing Science
43
International journal of business information systems : IJBIS
42
Technological forecasting & social change : an international journal
41
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
Journal of Islamic marketing
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
38
Telecommunications policy : the international journal of digital economy, data sciences and new media
38
International journal of retail and distribution management
36
Journal of internet commerce
36
The international review of retail, distribution and consumer research
36
International journal of consumer studies
35
International journal of services, economics and management
35
Journal of air transport management
35
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ECONIS (ZBW)
8,916
EconStor
10
OLC EcoSci
1
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1
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date (oldest first)
1
Customer citizenship as a reaction to hotel's fair treatment of staff : service satisfaction as a mediator
Zoghbi-Manrique-de-Lara, Pablo
;
Suárez-Acosta, Miguel A.
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 190-203
Persistent link: https://www.econbiz.de/10011711584
Saved in:
2
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
5
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
6
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang
;
Ye, Shun
;
Pearce, Philip
;
Wu, Mao-ying
- In:
International journal of hospitality management
38
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
Saved in:
7
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
8
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
9
Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.
;
Böser, Stefanie
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
Saved in:
10
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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