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Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon; Chung, Jae-eun; Suh, Yong Gu - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
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"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon; Kim, Mi Ran; Choi, Laee - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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The role of attachment to K-celebrity from a destination marketing perspective
Kim, Mi Ran; Lee, Heijin; Kim, Soyeon; Choi, Laee - 2024
Persistent link: https://www.econbiz.de/10015077366
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The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee; Kim, Mi Ran; Kim, Soyeon - In: Journal of service management 35 (2024) 3, pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
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A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service
Lee, Jiyoon; Ryu, Min Ho; Lee, Daeho - In: Journal of retailing and consumer services 48 (2019), pp. 7-15
Persistent link: https://www.econbiz.de/10012001274