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Student customer experience : a systematic literature review

Dropulić, Branka; Krupka, Zoran; Vlašić, Goran - In: Management : journal of contemporary management issues 26 (2021) 2, pp. 211-228

Persistent link: https://www.econbiz.de/10013502494

Education service quality, value and satisfaction on student customer intentions and behaviour

Prentice, Garry; Brady, Joseph; McLaughlin, Christopher - In: DBS business review : an international academic … 2 (2018), pp. 89-112

Persistent link: https://www.econbiz.de/10012033588

Buying search, buying students : how elite U.S. institutions employ paid search to practice academic capitalism online

Taylor, Z. W.; Bicak, Ibrahim - In: Journal of marketing for higher education 30 (2020) 2, pp. 271-296

Persistent link: https://www.econbiz.de/10012312400

Measuring service quality : the student as primary consumer

Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260

Persistent link: https://www.econbiz.de/10011279839

The quality and acceptance of websites : an empirical investigation in the context of higher education

Al-Debei, Mutaz M. - In: International journal of business information systems : … 15 (2014) 2, pp. 170-188

Persistent link: https://www.econbiz.de/10010376920

Antecedents of brand trust in online tertiary education : a tri-nation study

Chung, Kim-choy - In: Journal of global scholars of marketing science : … 22 (2012) 1, pp. 24-44

Persistent link: https://www.econbiz.de/10010405833

An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University

Sultan, Parves; Wong, Ho Yin - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 487-521

Persistent link: https://www.econbiz.de/10010422299

Perceived quality of administrative services and its consequences on students' behavioral intentions

Al-Kilani, Mohammad Hani; Twaissi, Naseem - In: International journal of quality and service sciences 9 (2017) 1, pp. 103-119

Persistent link: https://www.econbiz.de/10011650531

Measuring Students’ Perceived Higher Education Service Quality : A Segmental Approach to Scale Development and Validation

Agrawal, Anand; Tan, Vie; Jain, Shruti - 2013

and validate the dimensions impacting the students’ perception of higher education service quality. The segmental approach … is used to validate the dimensions across different segments of the students. The results suggest that not all dimensions …

Persistent link: https://www.econbiz.de/10014038585

Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model

Pham Thi Kim Thanh; Vu Tri Dung; Dinh Viet Hung - In: VNU journal of economics and business 2 (2022) 4, pp. 69-82

Persistent link: https://www.econbiz.de/10013499644

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