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Building a strong services brand: lessons from Mayo Clinic
Berry, Leonard L.; Seltman, Kent D. - In: Business horizons 50 (2007) 3, pp. 199-209
Persistent link: https://www.econbiz.de/10003468253
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Clueing in customers
Berry, Leonard L.; Bendapudi, Neeli - In: Harvard business review on managing health care, (pp. 73-88). 2007
Persistent link: https://www.econbiz.de/10003584457
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The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar; Parish, Janet Turner; Berry, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
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When the customer is stressed
Berry, Leonard L.; Davis, Scott W.; Wilmet, Jody - In: Harvard business review : HBR 93 (2015) 10, pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.; Seltman, Kent D. - 2008
Persistent link: https://www.econbiz.de/10004911909