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Average surgeon-level volume and hospital performance

Stock, Gregory N.; McDermott, Christopher M.; Anand, Gopesh - In: International journal of production economics 182 (2016), pp. 253-262

Persistent link: https://www.econbiz.de/10011621959

Job autonomy, trust in leadership, and continuous improvement : an empirical study in health care

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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848

Persistent link: https://www.econbiz.de/10011453574

The impact of conformance and experiential quality on healthcare cost and clinical performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2013

Persistent link: https://www.econbiz.de/10010188436

Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals

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The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2015

To investigate the opportunity for hospitals to achieve better care at lower cost, we examine two key process quality measures – conformance quality and experiential quality – and two measures of performance – readmission rate and cost per discharge. Conformance quality represents...

Persistent link: https://www.econbiz.de/10014036150