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Krankenhaus
Service quality
21,628
Dienstleistungsqualität
20,877
Einzelhandel
17,786
Retail trade
15,184
Consumer behaviour
8,524
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8,440
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7,095
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6,864
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5,715
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2,472
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2,232
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1,984
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1,883
Hospital
1,816
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1,584
Gesundheitsversorgung
1,555
Supply chain
1,414
Lieferkette
1,402
India
1,374
Indien
1,356
Product quality
1,335
Produktqualität
1,325
Gesundheitswesen
1,264
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1,255
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1,249
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Propper, Carol
36
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33
Straume, Odd Rune
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16
Brekke, Kurt R.
15
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Wübker, Ansgar
14
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Milcent, Carine
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Rahman, Momotazur
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Augurzky, Boris
8
Chandrasekaran, Aravind
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Gobillon, Laurent
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Mennicken, Roman
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7
Eggleston, Karen
7
Geweke, John
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Graves, John A.
7
Hentschker, Corinna
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Laudicella, Mauro
7
Saghafian, Soroush
7
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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Federal Reserve Bank of San Francisco
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
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Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
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HELIOS Kliniken GmbH
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HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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Health care management review : HCM review
74
International journal of hospitality management
55
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of quality and service sciences
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
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ECONIS (ZBW)
1,819
EconStor
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1
"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M.
- In:
Journal of organizational behavior management
34
(
2014
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
Saved in:
2
Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing
;
Farber Canziani, Bonnie
;
Barbieri, Carla
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
2
,
pp. 242-253
Persistent link: https://www.econbiz.de/10011846887
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
7
An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.
;
Magaña Carrillo, Irma
;
Padin, Carmen
- In:
International journal of pharmaceutical and healthcare …
8
(
2014
)
3
,
pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
Saved in:
8
When do employees speak up for their customers? : a model of voice in a customer service context
Lam, Chak Fu
;
Mayer, David M.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
3
,
pp. 637-666
Persistent link: https://www.econbiz.de/10010408969
Saved in:
9
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
10
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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