offering both medical education and business education have higher management quality, more MBA trained managers and lower …

improve patient experiential quality. An administrative challenge thus results from hospital complexity, which can circumvent … efforts to enhance experiential quality. This study examines associations of two dimensions of hospital complexity (i ….e., hospital service variety and patient case mix) with patient-level experiential quality. The study also investigates how health …

services. Specifically, three areas of organizational change are selected for in-depth review and comparison: (1) the … provides specific suggestions for future research in this area …

Patient is a “Hospital Client” whose contentment has to be the key spotlight for the hospitals. Hospital services are … highly occupied, and they are also significant because life is unrecoverable. The supply and demand gap for healthcare … healthcare providers in West Bengal, and the demand for healthcare services in the private sector has proved highly viable. So …

improvement plans and puts forward a CSR management model for the entire industry. In conclusion, it presents important … theoretical as well as managerial implications for practitioners, and proposes future research avenues. The authors suggest that …