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Transfer climate and transfer of training : the mediating role of transfer intention in hospitality organisations

Jaidev, Uma Pricilda - In: International journal of services and operations management 31 (2018) 1, pp. 19-39

Persistent link: https://www.econbiz.de/10011981090

Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters

Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288

Persistent link: https://www.econbiz.de/10013256798

Evaluation of training programs by medical employees in a chosen hospital in Poland

Detyna, Beata; Detyna, Jerzy; Dudek-Kajewska, Anna - In: Managerial economics 17 (2016) 2, pp. 203-216

This article contains the results of research on the evaluation of the training offer addressed to the medical staff of … “white coat” workers (doctors and nurses) about the hospital training offer. This work presents similarities and differences … of training programs in order to gain work satisfaction, and the role of the personnel strategy to achieve the objectives …

Persistent link: https://www.econbiz.de/10011736954

Perceived organizational support in health care : the importance of teamwork and training for employee well-being and patient satisfaction

Ogbonnaya, Chidiebere; Tillman, C. Justice; Gonzalez, … - In: Group & organization management : an international journal 43 (2018) 3, pp. 475-503

Persistent link: https://www.econbiz.de/10011879337

Emotional labor in hospitality : positive affective displays in service encounters

Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253

Persistent link: https://www.econbiz.de/10011846887

Classifying customer requirements using Kano model and Kano map : the case of hospital services

Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515

Persistent link: https://www.econbiz.de/10011816880

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees

Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...

Persistent link: https://www.econbiz.de/10012627543

Hospitality service employees' flirting displays : emotional labor or commercial friendship?

Seger-Guttmann, Tali; Medler-Liraz, Hana - In: International journal of hospitality management 73 (2018), pp. 102-107

Persistent link: https://www.econbiz.de/10011886699

Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve

Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684

Persistent link: https://www.econbiz.de/10011559797

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