The Growth of hospitals in Indonesia is very fast. The annual growth of private hospitals are 45%, while the government hospitals are 5%. Moreover, the growth of inpatient beds of private hospitals are 49% and 24% for government hospitals. Hospital is currently ogled by many domestic and foreign...

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary...

Introduction: The current health-financing situation it has become imperative for health facilities in Indonesia to ensure more efficient means of providing services. In the current scenario, there is very little price competition and little incentive to contain costs and ensure efficiency. This...

Introduction - The study found that the quality of outpatient services was determined by many factors: the physicians, the staff, comfort of the process, and the visible dimensions. Improving these factors, it will earn a great income at the outpatient unit. Failure in this issue has an impact...

Introduction: Hospital is most costly in health care system. Provisions of optimal service require that hospital administrators identify hospital efficient performance based on relevant indicator. This study used the Pabon Lasso Analysis to access the efficiency of KMC and to identify strategies...

Introduction – Kanban system is a card system that becomes markers. During its development, the kanban system experiences a number of variations. In the context of delivery system in hospital, delivery pack can be considered as a kanban. Delivery packs have complete data of patient...

Introduction -- Complaint is "a statement of dissatisfaction formally to an aspect of the experience of the service". Formally, complaint is only one of the four types of complaining behavior. The majority appears in form of voicer, which is the complaint that something is wrong in the...