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When should a process be art, not science?
Hall, Joseph M.; Johnson, M. Eric - In: Harvard business review : HBR 87 (2009) 3, pp. 58-65
Persistent link: https://www.econbiz.de/10003847305
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Wie standardisiert müssen Prozesse sein?
Hall, Joseph M.; Johnson, M. Eric - In: Harvard-Business-Manager : das Wissen der Besten 31 (2009) 5, pp. 78-87
Persistent link: https://www.econbiz.de/10003829671